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Last updated: February 2026

Aunty Jane Privacy Policy

1. Privacy Valuing

Privacy and Data Protection is at the core of Aunty Jane’s mission to deliver exceptional service while respecting the confidentiality and integrity of our users’ information.

1.1 Privacy and Data Protection

We understand the sensitivity of the personal and medical data you entrust to us and are committed to protecting it with the highest standards of security and compliance.

1.2 We Value Privacy

This Privacy Policy applies to all personal information collected by Aunty Jane Health Pty Ltd via the website located at www.auntyjanehealth.com.au.

We place the utmost importance on protecting your privacy and your careful attention to security is also very important.

2. Information We Protect

Certain types of information are protected by law and there are regulatory guidelines on the types of information that can be collected and how it can be used.

2.1 Information We Protect

The Privacy Act 1988 (Cth) currently defines “personal information” as information or an opinion about an identified individual or an individual who is reasonably identifiable:

If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “personal information” and will not be subject to this privacy policy.

2.2 What is "sensitive information"?

Personal information can be collected without consent, unless it is sensitive information.

The Privacy Act 1988 (Cth) currently defines “sensitive information” as meaning information or an opinion about an identified individual or an individual who is reasonably identifiable regarding their:

Racial or ethnic origin;
Political opinions;
Religious beliefs or affiliations;
Membership of a political association;
Philosophical beliefs;
Membership of a professional or trade association;
Membership of a trade union;
Sexual preferences or practices; or
Criminal record.

Sensitive information includes health information which is further legally regulated. Please note that in some cases sensitive information may only be collected with consent.

We are determined to protect your sensitive information and we will only collect such information where we make it clear that it is optional for you to input that information.

2.3 What is "health information"?

In the Australian Privacy Principles, “health information” is defined as information or an opinion about an identified individual or an individual who is reasonably identifiable including:

(i) the health or a disability (at any time) of an individual;
(ii) a health service provided, or to be provided, to an individual;
(iii) other personal information collected to provide, or in providing, a health service;
(iv) an individual's expressed wishes about the future provision of health service;
(v) other personal information about an individual collected in connection with the donation, or intended donation, by the individual of their body parts, organs or body substances;
(vi) genetic information about an individual in a form that is, or could be, predictive of the health of the individual or a genetic relative of the individual;
(vii) other types of genetic information that are not health information; or
(viii) any information that is classified as 'sensitive information' as outlined above.

3. Information We Collect

We may collect personal information from you whenever you input such information into our platform.

3.1 Other Collection Methods

We collect cookies from your computer which enable us to tell when you use the website and also to help customise your website experience.

As a general rule, our cookies are carefully designed so it is not possible to personally identify you

3.2 Information Types

The kind of personal information that we collect from you will depend on how you use our platform.

In line with the Australian Privacy Principles we endeavour to minimise the data we collect.

The personal information which we collect and hold about you may include:

Personal and Contact Information

(i) Your legal name
(ii) Date of birth
(iii) Current address, including postal address
(iv) Email address
(v) Contact number(s)
(vi) Gender
(vii) Ethnicity, including Aboriginal and/or Torres Strait Islander identification
(viii) Languages spoken
(ix) Country of citizenship and/or birth

Medical Information

(x) Pregnancy history
(xi) Allergy status
(xii) Previous medical procedure information, including type, location, and date
(xiii) Medical test results, including ultrasounds, blood, and urine tests
(xiv) Smoking status
(xv) Medicare number and/or Health Care Card number
(xvi) Emergency contact information

Healthcare Provider Details (if applicable)

(xvii) Your name (as a healthcare provider)
(xviii) Contact details
(xix) AHPRA registered field of practice
(xx) AHPRA registration number
(xxi) Workplace details (name, type, contact information, and location)
(xxii) AHPRA registration details (consolidated)

Administrative and Technical Information

4. Data Protection

We use tried and proven data encryption to protect your health records and your personal information.

4.1 Data Encryption

We store your patients’ health information temporarily under multiple levels of ‘strong encryption’.

4.2 Controlled Use

There are only two known circumstances where health information may leave the platform against a person’s wishes:

Please contact us if you have any related questions or concerns.

4.3 Data Protection

Data exploits are becoming increasingly common despite the best efforts of security experts, governments, and law enforcement agencies worldwide.

While we believe our encryption and other security measures will provide a high standard of protection, unknown circumstances could arise if previously new and novel security exploits were illegally used against the platform.

4.4 Proven Security Protection

The security methods we use are commonly deployed in the blockchain and cryptocurrency industry to securely protect many billions of dollars worth of investments.

There is currently no known way to break the ‘strong encryption’ (AES256) that we use to protect your data and this means your medical records and personal information are inaccessible to anyone except you while you are logged in.

4.5 Where Data is Stored

All personal and health information is only stored within Australia with multiple levels of encryption and can never be viewed by anyone other than you or those to whom you grant access, other than the limited exceptions outlined above.

4.6 Artificial Intelligence Constraints

Due to the nature of processing data through AI and Large Language Models, information must be temporarily within an unencrypted state. This is true of any Large Language Model.

We take multiple security measures to ensure that this state is cryptographically protected and never visible.

4.7 Data Collection and Use

We only collect information that is necessary to provide our services, including personal identification, health information, and usage data.

As discussed above, this information is used to personalise your experience, improve our platform, and communicate effectively about your care, and to let you know if there are any changes to our services.

4.8 Data Security

Our platform employs state-of-the-art security measures, including encryption, firewalls, and secure server facilities to protect your information from unauthorised access, disclosure, alteration, or destruction.

We regularly update our security practices and invest in our infrastructure to defend against emerging threats.

5. User Rights

You have the right to access, correct, or delete your personal information at any time.

5.1 Privacy Tools

Aunty Jane provides tools and settings to manage your data and privacy preferences, and we will also promptly inform you of any data breaches that may affect your personal information.

5.2 Consent and Control

Your privacy is respected at every level of our operations. We will not use or share your personal information without your explicit consent, except as required by law or to provide the services you have requested.

Please be assured that we respect your control and you can change your consent at any time.

5.3 Transparency and Communication

At Aunty Jane, we believe that transparency and open communication are foundational to building trust and accountability with our users.

We are dedicated to being clear about our practices, policies, and the choices available to our users.

6. Our Policies

We commit to clearly communicating with you about any changes to our policies or practices and will aim to do so in clear and understandable language.

6.1 Change Notification

Prior to changes taking effect, we will notify you through our platform, email, or other direct communication methods, allowing you to review the changes and make informed decisions.

Please periodically check to see if changes have been made as we may do so without notifying you.

6.2 User Feedback

We actively encourage and value feedback from our users as it plays a crucial role in our continuous improvement process.

You can contact us through multiple channels provided on our platform to share their feedback, concerns, or suggestions.

7. Ethical Standards

Aunty Jane is built on a foundation of integrity, respect for individual privacy, and the promotion of user welfare.

7.1 Our Ethical Commitments

Our commitment to ethical standards is unwavering, guiding our operations, our interactions with users, and our business practices.

7.2 Integrity in Operations

We conduct our business with the highest level of integrity, adhering to legal and ethical standards in all our operations.

This includes compliance with applicable healthcare, privacy, and data protection laws and regulations.

7.3 Respect and Dignity

We treat all users with respect and dignity, recognising the importance of their data and the trust they place in us.

That is why we aim to design our platform so it is inclusive, accessible, and free from discrimination.

7.4 User Welfare

Our primary concern is the welfare of our users. We strive to ensure that our platform not only meets their needs, but to also contribute positively to their health, safety, and privacy.

8. Accountability

We hold ourselves accountable for adhering to these ethical standards and we are committed to regular audits, user feedback, and continuous learning to uphold our ethical commitments.

8.1 Collection of Sensitive and Health Information

We collect sensitive and health information to allow temporary storage and retrieval where that is necessary for the effective delivery of healthcare services.

8.2 Access and Correction

Australian Privacy Principle 12 permits you to obtain access to the personal information we hold about you in certain circumstances, and Australian Privacy Principle 13 allows you to correct any inaccurate personal information subject to certain exceptions.

If you would like to obtain such access, please contact us.

8.3 Complaint Procedure

If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out below.

8.4 Consultation

All complaints will be considered by Aunty Jane Pty Ltd and we may seek further information from you to clarify your concerns.

If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem.

If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.

8.5 Overseas Data Transfer

Your personal information will not be disclosed to recipients outside Australia unless you expressly request us to do so.

Please take care as if you request us to transfer your personal information to an overseas recipient, as any overseas recipient will not be required to comply with the Australian Privacy Principles.

Where we act on your instructions we will not be liable for any mishandling of your information in those circumstances.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be communicated through our website or direct communication. Please review this policy periodically.

10. Governing Law

This Privacy Policy is governed by the laws of Queensland, Australia. Any disputes will be handled in accordance with Australian laws.

Thank you for trusting Aunty Jane with your care. We are committed to protecting your privacy every step of the way.

If you have concerns about how we manage your privacy:

Aunty Jane Teleabortion Terms & Conditions

1. Service Scope

The Aunty Jane Teleabortion service provides access to Medical Termination of Pregnancy (MTOP) via telehealth. This service is designed to increase access to safe and confidential abortion care, particularly for individuals in rural and regional areas.

The service encompasses:.

Eligibility assessments: determining client eligibility for medical abortion and teleabortion based on clinical and logistical criteria.
Telehealth consultations: a two-stage process ("Consult 1" and "Consult 2") providing clinical assessment, client counselling, and informed consent.
Prescription management: issuing e-prescriptions for required medications and facilitating pharmacy dispensing.
Medication dispatch and tracking: partnering with pharmacies to ensure secure dispensing, packaging, and delivery of medications, with tracking provided.
Follow-up care: client-led follow-up using LSUP testing and a mandatory 14-day post consultation, with structured lost-to-follow-up procedures.
Aftercare support: access to 24/7 nurse support by phone, text, or chatbot.
Sliding scale payment option: a flexible, needs-based payment structure allowing clients to select a fee tier that reflects their current financial circumstances under a pay-it-forward model.
Administrative support: intake forms, payment processing, and client reminders managed securely.

2. Eligibility Criteria

Clients must meet all of the following to be eligible:

Residence in Australia.
Within two (2) hours' drive of a 24-hour emergency medical service during medication administration and the following 4 days.
No overseas travel planned within the next month.
No moderate to severe vaginal bleeding or abdominal pain at booking.
No known allergy to the medical abortion medication or prostaglandins.
No history of chronic adrenal failure.
Not taking oral corticosteroid medication.
Not taking anticoagulants (excluding aspirin).
No known bleeding disorder.
First day of last menstrual period less than 63 days ago.
Aged 16 years or older.
Proficiency in English sufficient to follow complex medical instructions (interpreters cannot be used).
Access to a phone, internet, and email for communication.

3. Teleabortion Process

3.1 Consult 1

Review medical, obstetric, and psychosocial history.
Confirm eligibility for teleabortion.
Request and review ultrasound and pathology where clinically indicated.
Provide counselling on the process, risks, and alternatives.
Confirm medication access preference (pharmacy pickup or courier delivery).

3.2 Consult 2

Obtain informed consent using the Teleabortion Consent to Treatment form.
Review eligibility and investigations.
Provide opportunity for questions and emotional support.
Issue e-prescriptions for MS-2 Step, analgesia, and antiemetics in line with jurisdictional requirements.
Provide Support & Information Guide: Abortion by Telehealth booklet.
Confirm aftercare arrangements and 24/7 nurse access.

3.3 Medication Dispatch

Partner pharmacies will:

3.4 Follow-Up

Self-assessment questionnaire: completed 14 days after taking the medication.
LSUP testing: performed at 14 days post-treatment if indicated.
14-day post consultation: telehealth review to assess symptoms, confirm resolution of pregnancy, and address emotional wellbeing.
Additional imaging or pathology may be arranged if clinically necessary.
Lost to follow-up: structured attempts (phone, SMS, email) will be made if clients do not attend scheduled follow-up.

4. Responsibilities

Client Responsibilities

Clients agree to:

Accurately complete intake forms and provide truthful information.
Ensure eligibility criteria are met before booking Consult 1.
Attend scheduled consultations and follow all medical advice.
Remain within 2 hours of emergency medical care while taking medications and for 4 days afterwards.
Respond promptly to urgent calls, texts, or emails from Aunty Jane.
Pay all consultation and medication fees.
Follow instructions in the Support & Information Guide: Abortion by Telehealth.
Complete follow-up steps (self-assessment, LSUP testing if required, and 14-day post consultation).

Aunty Jane Responsibilities

Aunty Jane will:

Provide evidence-based, professional telehealth consultations.
Communicate risks of medical abortion and signs of ectopic pregnancy in writing and verbally.
Ensure confidentiality and compliance with privacy laws.
Facilitate access to prescribed medications via e-prescriptions and pharmacy partnerships.
Provide 24/7 aftercare support.
Manage intake, payments, and reminders securely.

5. Confidentiality and Privacy

6. Payment Terms

6.1 Sliding Scale Payment Structure

Aunty Jane offers a sliding scale payment option designed to improve equitable access to care. Clients may select from three fee tiers based on their own assessment of their current financial situation:

The specific dollar amounts for each tier are published on our website and may be updated from time to time.

6.2 Self-Assessment

Tier selection is made entirely at the client’s own discretion. Aunty Jane does not require clients to provide evidence of financial circumstances, and no judgement is made regarding the tier selected.

All tiers provide identical clinical care, confidentiality, and aftercare support.

6.3 Booking and Consultation Fees

6.4 Medication Costs

6.5 Refunds

6.6 No Guarantee of Subsidy Availability

7. Limitations of Liability

8. Informed Consent

Clients must complete and sign the Teleabortion Consent to Treatment form during Consult 2.
Consent confirms clients understand risks, benefits, alternatives, and follow-up requirements.
Clients acknowledge responsibility for their own aftercare and emergency help-seeking.
Clients acknowledge that their selected payment tier does not affect the clinical care, confidentiality, or aftercare support they receive.

9. Dispute Resolution

10. Termination of Service

Aunty Jane may terminate services if:

Termination will be communicated in writing with reasons provided.

11. Amendments

Disclaimer: Aunty Jane is not liable for complications arising from failure to follow medical advice or failure to seek emergency care when instructed.

Aunty Jane Booking, Cancellation & Refund Policy

1. Purpose

This Policy outlines the terms and conditions for booking, cancelling, and refunding appointments with Aunty Jane (Aunty Jane Pty Ltd, trading as Aunty Jane or Aunty Jane Health). By booking an appointment, you agree to these Terms.

2. Booking Process

Booking your appointment is simple:

Submit a booking enquiry through our website, selecting your preferred date, time, and contact details.
An estimated out-of-pocket cost for your service is displayed.
A non-refundable Booking Fee must be paid to confirm your appointment.
You will then receive a confirmation email. We may contact you by phone to finalise your booking if required.

3. Booking Fee

4. Service Pricing

You will receive a preliminary estimate of your service cost, which may include:

Note: This estimate is not a binding quote and may vary depending on Medicare eligibility, private health insurance, or clinical requirements.

5. Telehealth Abortion Services

For medical abortion services via telehealth:

Service Fees are paid in three parts:

Part 1: Booking Fee before Consult 1
Part 2: Admin Fee before Consult 2
Part 3: Pharmacy Fee after Consult 2 and before dispatch
You may reschedule by contacting us at least two (2) business days in advance. Less notice may incur a $50 rescheduling fee.
Missing your appointment after three contact attempts requires repayment of the Booking Fee to reschedule.
If you cancel or miss Consult 2, any purchased products (e.g. TENS hire) will be refunded, but the remaining Service Fee is non-refundable.

6. Clinical Eligibility

Clinical eligibility is assessed through your pre-assessment and consultation.
If you are not eligible, we will discuss referral options.
The Booking Fee remains non-refundable, as it covers pre-assessment costs.
Please complete our Medical Abortion Eligibility Quiz prior to booking.

7. Rescheduling & Cancellations

Cancellations by Aunty Jane:

If we cancel your appointment, you may:

8. Refunds

8.1 Non-Refundable Items

8.2 Refunds Available

8.3 Discretionary Refunds

8.4 Refund Processing

Refunds are processed within 10 business days of approval.
Refunds are returned to the original payment method unless otherwise agreed.
Clients will be notified by email once processed.
For security, Aunty Jane will never request bank details via text or email, we will call you directly if needed.

9. Australian Consumer Law

Your rights under the Australian Consumer Law (ACL) cannot be excluded. Where required, our liability is limited to:

10. Privacy

We respect your privacy. Personal information is collected to manage your appointment and care and is only shared with staff directly involved in your treatment. For details, review our Privacy Policy at www.auntyjanehealth.com or contact us at info@auntyjanehealth.com.

11. Changes to Policy

We may update this Policy at any time. The latest version will apply to all new bookings. Clients are encouraged to keep a copy for reference.

12. Governing Law

This Policy is governed by the laws of Queensland, Australia. Disputes will be handled in Queensland courts.

✨ Thank you for trusting Aunty Jane with your care. We are committed to compassionate, accessible, and transparent healthcare.